GoHighLevel error 30034: texts fail from an unregistered number

What 30034 means

US carriers only deliver business texts from 10-digit numbers that are registered: a brand (your business) and a campaign (what you text, to whom, and how they opted in). Until both are approved and the number is attached, texts to US phones fail with 30034.

The toll-free version is error 30032: the toll-free number isn't verified. Unverified and pending toll-free numbers can't text the US or Canada.

How to fix it

1. Open Trust Center. Go to Settings > Phone System > Trust Center > Brands & Campaigns. Register your brand first, then create the campaign on the Campaigns tab.
2. Have the campaign details ready. The use case, a live public website, a description of who sends what to whom, two sample messages with opt-out wording, how people opt in, and links to your privacy policy and terms.
3. Run the compliance review, then submit. HighLevel's campaign form has a built-in review that checks the submission before it goes to the carriers.
4. Confirm the number is attached. After approval, go to Settings > Phone System > Phone Numbers and check that your number shows the green "A2P Verified" label.
5. Give it a day. It can take up to 24 hours after approval for texts to start going through. If 30034 continues after that, contact HighLevel support.
6. For a toll-free number (30032). Go to Settings > Phone System > Manage Numbers and click "Verification Required" under the number. You'll need your legal name, website, contact details, business address, use case, opt-in method and sample messages. An EIN isn't required.

How long and what it costs

• HighLevel's Fast Track review approves campaigns within 3 business days. Twilio says standard campaigns take up to 5 business days.
• Toll-free verification can take four to six weeks.
• There's a one-time brand and vetting fee and a monthly campaign fee, both carrier costs passed through without markup. HighLevel lists the current amounts on its fees page (linked below).

If you use your own Twilio account

Register the brand and campaign in Twilio, and add the number to the campaign's Messaging Service sender pool. A Sole Proprietor campaign can only have one number.