A front desk that answers every call and message, 24/7
HighLevel's Voice AI and Conversation AI answering calls and messages 24/7, answering questions from your own information and booking appointments.
Done for you, quoted on a free 15-minute call before we start.
If it turns out to be a two-minute setting, we'll tell you on the call, and there's nothing to pay.
What you get
- Every call answered, day or night, by a voice that knows your business
- Texts, chats and social messages answered in seconds
- Questions answered from your own services, prices, policies and hours
- Appointments booked straight onto your calendar, and urgent ones passed to a person
Who it's for
- Businesses missing calls after hours, at lunch or during the rush
- Owners whose staff answer the same questions all day
- Anyone who wants leads booked while they sleep
What you provide
- A login in your own HighLevel account. New to HighLevel? You sign up in your business's name on the free call with us, so the account and the subscription are yours from the start.
- Your services, prices, policies, hours and common questions
- Two test calls with us before launch
What we set up for you
- HighLevel's Voice AI on your number, with after-hours and overflow rules
- HighLevel's Conversation AI on text, website chat, Facebook and Instagram
- A knowledge base built from your services, hours, policies and FAQs
- Booking on your calendars, and transfer or handoff to staff when it should
- Tested on real questions before launch, including what it must never say
- A2P texting registration in your name, if it isn't done yet
- 30 days of tuning from real conversations
What's not included
- Your HighLevel subscription and usage (texts, calls, AI minutes, phone numbers), billed by HighLevel to your account
- Medical, legal or financial advice: the AI hands those to a person
- A promise of a number of leads. We make sure every lead that comes in is answered, followed up and counted
How long it takes
- Days 1–3. Knowledge base and calendars set up; Voice AI and Conversation AI configured in your account.
- Days 4–6. Tested on real questions, including the ones it must hand off; you try it yourself.
- Day 7. Live, then 30 days of tuning on real conversations.
The one thing outside our control
Texting waits on carrier review of your A2P 10DLC registration, which is in your business's name. We submit it the first day and get it right the first time; HighLevel's Fast Track approves campaigns within 3 business days, standard review can take up to 5, and a toll-free number can take four to six weeks. Nobody can speed it up, so we build everything else while it's in review.
How we build it
What a call to the AI front desk sounds like.
Step by step
- Answer. Greets the caller as your business and asks how it can help.
- Understand. Answers from your own information, and asks what it needs to book.
- Book or hand off. Books on your calendar, or transfers or takes a message for anything it shouldn't handle.
- Follow up. Texts the caller a confirmation and logs the call summary in HighLevel.
Work we've done
The same engineers build and run your GoHighLevel setup. These are systems we've built for other businesses, with their names kept private.
Medical-legal review
Every case file arrives with a draft summary
Staff read every page of every case file by hand and wrote each summary themselves.
In daily use at the practice
Construction accounting
Financial reports without waiting on a developer
Every financial report was built by hand, and every new question waited on someone technical.
Reports come from one engine instead of hand-written code
Professional services
Invoices out on time, built from the work log
Invoices were going out about seven days into the next month.
Invoices on time for the first time in over a year
Common questions
- Is this HighLevel's AI or yours?
- HighLevel's own Voice AI and Conversation AI, set up and tuned in your account. HighLevel bills their usage to you. It isn't a separate AI of ours: it's HighLevel's, built and tuned for your business.
Updated November 4, 2026
Fix it yourself instead
Prefer to do it yourself? These free guides cover the same settings.
GoHighLevel Voice AI not answering calls
Usually no number assigned, forwarding not set to Voice AI, your default number in use, voicemail answering first, or outside its schedule.
Read the fixGoHighLevel Conversation AI not replying
Usually the bot is off or only suggesting, the channel isn't assigned, it's asleep for that contact, it's outside working hours, or usage ran out.
Read the fixGoHighLevel calls going to voicemail, or forwarding not working
Usually the timeout, owner routing sending the call to someone else, a user with no device ticked, or Call Connect's press-to-accept being missed.
Read the fix
Other packages
Most complete
Complete GoHighLevel setup
Your whole GoHighLevel account built and run for you: phone, texting, email, calendars, pipeline, forms, every lead source, the automations and the reports.
Speed to lead: never miss a lead
Every lead from every source captured, answered in seconds and qualified, so the calls and messages you'd lose turn into booked jobs.
Appointment engine
Booking, confirmations, reminders and no-show rescue, so your calendar fills itself and people actually show up.
Follow-up, reviews & reactivation
Nurture that turns "not yet" into booked, old leads and past customers brought back, and review and referral requests after every job.
Revenue dashboard
One screen that shows where your leads come from, how many book and show, and what they turn into, by source and service.
GoHighLevel rescue
A messy account someone else built, gone through and fixed: duplicate workflows, broken automations, bad data and texts that don't send.
Want GoHighLevel set up and running for you?
Book a free 15-minute call. Tell us what you sell and where your leads come from, new account or the one you have, and we'll tell you what we'd set up, how long it takes and what it costs.
If it turns out to be a two-minute setting, we'll tell you on the call, and there's nothing to pay.