GoHighLevel login and user permission problems
Staff who can't log in usually have the 2FA code in spam, no phone on their user for SMS codes, stale browser data, a VPN, or the wrong login domain. Staff who can't see a menu have that module's permission turned off, and missing contacts usually mean they're set to see only what's assigned to them.
The 2 fixes
Can't log in to GoHighLevel, or the 2FA code isn't arriving
Usually the code is in spam, there's no phone on the user for SMS codes, stale browser data, a VPN, or the wrong login domain.
GoHighLevel staff can't see contacts or menus
A missing menu means that module's permission is off. Missing contacts usually means the user only sees assigned data.
Other fix categories
Texting & A2P
9 fixes
Failed texts, error codes, A2P 10DLC rejections and carrier filtering.
See all 9Phone & calls
5 fixes
Missed calls, voicemail, forwarding, porting and app notifications.
See all 5Facebook, Instagram, WhatsApp & Google
3 fixes
Messages from other channels that don't reach your inbox.
See all 3Contacts & pipelines
4 fixes
Duplicates, imports, stages and who gets the lead.
See all 4Workflows
8 fixes
Contacts that don't enter, get stuck, or get the same message twice.
See all 8Conversation AI & Voice AI
2 fixes
HighLevel's AI that won't reply or answer.
See all 2Leads & lead forms
2 fixes
Facebook and Google lead forms that don't arrive.
See all 2Calendars & booking
7 fixes
Sync, double bookings and reminders at the wrong time.
See all 7Email
5 fixes
Mail that lands in spam, bounces or won't send.
See all 5Reviews
1 fix
Review requests that don't go out.
See the fixPayments & funnels
5 fixes
Invoices, payment links, order forms, coupons and upsells.
See all 5Website & forms
3 fixes
Forms, custom domains and the chat widget.
See all 3Reporting
2 fixes
Lead sources and call reports that don't add up.
See all 2
Want GoHighLevel set up and running for you?
Book a free 15-minute call. Tell us what you sell and where your leads come from, new account or the one you have, and we'll tell you what we'd set up, how long it takes and what it costs.