Can't log in to GoHighLevel, or the 2FA code isn't arriving
Short answer
When someone can't log in to GoHighLevel, the security code email is often in spam, or there's no phone number on the user for SMS codes. Stale browser data, an internet provider's security shield or a VPN can also block login. "User does not exist in this Agency" means they're on the wrong login domain for their account. Authenticator app users who lose the phone use a backup code.
How to fix it
- Find the code. Look in spam for Login Security Code. For SMS codes, an admin has to add the user's phone number.
- Try Google login. If codes won't arrive, HighLevel suggests signing in with Google.
- Clear the site's data. In Chrome: Inspect > Application > Storage > Clear Site Data, and allow cookies for the login page.
- Turn off shields and VPNs. Internet provider security features and VPNs can block the login.
- Wrong login page. "User does not exist in this Agency" means use the login domain your account belongs to.
- Authenticator app. Settings > My Profile > Security. Keep the ten backup codes; use one if the phone is lost, and regenerate them.
- Forgot the password. Forgot Password? on the login page, or an admin can reset it under the user's settings.
Common questions
- Can 2FA codes go to my phone?
- Yes. HighLevel's 2FA can send codes by email or phone, and supports authenticator apps.
- A staff member left. How do I stop their access?
- Remove the user under Settings > Users.
More login and user fixes
GoHighLevel staff can't see contacts or menus
A missing menu means that module's permission is off. Missing contacts usually means the user only sees assigned data.
Related fixes
GoHighLevel mobile app notifications not arriving
Usually the mobile channel is off in your notification settings, you only see assigned conversations, or the phone is blocking the app.
Read the fix
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