GoHighLevel mobile app notifications not arriving
Short answer
When the LeadConnector mobile app doesn't notify you, the mobile channel is usually off under Settings > My Profile > Notifications for that sub-account, you're only notified about conversations assigned to you, your permissions limit you to assigned data, or the phone is blocking notifications or background activity. The app has a notification diagnosis that checks most of this.
How to fix it
- Turn on the mobile channel. Settings > My Profile > Notifications in the right sub-account: tick Mobile for each notification type and save.
- Get notified about everything. Turn on notifications for all new conversations, not just ones assigned to you.
- Check your permissions. Users limited to assigned data don't get notifications about unassigned leads.
- Run the app's diagnosis. In the app: Settings > Diagnose Notifications > Start Diagnosis (version 4.25 or later). It checks the network, permission, sound and delivery.
- Check the phone. Allow notifications and background activity, and turn off battery optimization for the app on Android.
- Update the app. Recent versions changed the badge to count unread notifications rather than unread conversations.
Common questions
- I get notifications for one account but not another. Why?
- Notification settings are per sub-account. Set them in each one.
- Do calls ring in the app?
- Only if the app is ticked under your user's Forward Calls to settings.
More phone and call fixes
GoHighLevel missed call text back not working
Usually the call was "answered" by a cell phone's voicemail before the timeout, or the number isn't A2P registered.
GoHighLevel voicemail or call recording not working
Usually the ring timeout is too long so your cell's voicemail answers, or recording isn't on for that number.
Porting your phone number into GoHighLevel
A recent bill, your carrier account number and PIN, a matching service address, then two to four weeks. Keep the old service on until it's done.
GoHighLevel calls going to voicemail, or forwarding not working
Usually the timeout, owner routing sending the call to someone else, a user with no device ticked, or Call Connect's press-to-accept being missed.
Related fixes
GoHighLevel leads not being assigned to users
Usually the trigger never ran, unassigned-only skipped contacts that had an owner, or the notification ran before the assignment.
Read the fix
Want GoHighLevel set up and running for you?
Book a free 15-minute call. Tell us what you sell and where your leads come from, new account or the one you have, and we'll tell you what we'd set up, how long it takes and what it costs.