GoHighLevel Facebook, Instagram, WhatsApp and Google messaging problems
Messages from other channels only reach Conversations when the connection behind them is right. Instagram DMs need a linked professional account, message access turned on and the page permissions in place. WhatsApp has its own setup choices, and outside Meta's 24-hour window only approved templates send. Google shut down Business Profile chat in July 2024, so those messages no longer come in at all.
The 3 fixes
GoHighLevel Google Business Profile reviews or messages not syncing
Google shut down Business Profile chat in July 2024, so messages don't come in. For reviews: owner or manager access, verification and reconnecting.
Instagram or Facebook DMs not coming into GoHighLevel
Usually Instagram isn't a linked professional account, message access is off, page permissions are missing, or Meta's 24-hour reply window closed.
GoHighLevel WhatsApp setup, and the common errors
Pick coexistence, a new number or a migration in Settings > WhatsApp. Outside Meta's 24-hour window only approved templates send.
Rather we set it up?
Done-for-you packages that set this up in your account, quoted on a free call.
Speed to lead: never miss a lead
Every lead from every source captured, answered in seconds and qualified, so the calls and messages you'd lose turn into booked jobs.
Other fix categories
Texting & A2P
9 fixes
Failed texts, error codes, A2P 10DLC rejections and carrier filtering.
See all 9Phone & calls
5 fixes
Missed calls, voicemail, forwarding, porting and app notifications.
See all 5Contacts & pipelines
4 fixes
Duplicates, imports, stages and who gets the lead.
See all 4Workflows
8 fixes
Contacts that don't enter, get stuck, or get the same message twice.
See all 8Conversation AI & Voice AI
2 fixes
HighLevel's AI that won't reply or answer.
See all 2Leads & lead forms
2 fixes
Facebook and Google lead forms that don't arrive.
See all 2Calendars & booking
7 fixes
Sync, double bookings and reminders at the wrong time.
See all 7Email
5 fixes
Mail that lands in spam, bounces or won't send.
See all 5Reviews
1 fix
Review requests that don't go out.
See the fixPayments & funnels
5 fixes
Invoices, payment links, order forms, coupons and upsells.
See all 5Website & forms
3 fixes
Forms, custom domains and the chat widget.
See all 3Users & logins
2 fixes
Staff who can't log in, or can't see what they need.
See all 2Reporting
2 fixes
Lead sources and call reports that don't add up.
See all 2
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