GoHighLevel missed call text back not working

How to fix it

1. Turn it on. Go to Settings > Phone System > Voice > Voicemail & Missed Call Text Back. Enable Missed Call Text Back, click Customize to write the message, send yourself a test, and save.
2. Check the requirements. Local numbers need A2P 10DLC registration; toll-free numbers need toll-free verification. The location needs at least one verified number that can text.
3. Check the ring timeout. Only calls that go unanswered past your incoming call timeout count as missed. HighLevel recommends 10 to 20 seconds.
4. Stop a cell phone's voicemail from taking the call. If calls forward to a cell phone, its voicemail can answer first, so the call isn't missed. Under Settings > Phone System > Phone Numbers > Edit Configuration > Set Timeout and Backup, set about 20 seconds, and turn on Call Connect so only calls a person answers count as connected.
5. Forward only missed calls from your old line. If you forward your existing business line to your HighLevel number, carriers have codes that forward only unanswered calls. HighLevel's forwarding article lists them by carrier.
6. Check the caller's DND. The text only goes out if the contact's communication preferences and DND allow it.

How to find the cause

Start with one call that should have got a text, and follow it. The call shows up in the contact's conversation and in Reporting > Call Reporting, where incoming calls are split into missed, busy and answered.

If you built it as a workflow, open its Execution Logs. If the caller never enrolled, the Call Details trigger's filters didn't match the call: check the direction is incoming and the statuses include not answered and busy. If they enrolled but the Send SMS step shows an error, View Details tells you why.

Also check the number's label under Settings > Phone System > Phone Numbers. A local number without the green A2P Verified label isn't linked to an approved campaign, and its texts won't go out.

How to confirm it's fixed

1. Call from a phone that isn't yours in HighLevel. Use a mobile that isn't one of your forwarding phones and isn't saved on a contact with DND. Call the HighLevel number your customers dial.
2. Let it ring out. Don't answer on any device. Let it ring past the timeout, or leave a voicemail, then hang up.
3. Check how the call was logged. In Call Reporting or the conversation, it should count as missed, not answered or completed. Completed means a phone or voicemail picked it up before the timeout.
4. Check the text. A pass is the text arriving on the test phone, from the number you called, with no red marker in the conversation.
5. Test the answered case. Call again and answer, pressing a key if Call Connect's whisper asks you to. A pass is no text, because answered calls never trigger it.
6. Test your old line too. If your existing business number forwards to HighLevel, call that number as well. Its carrier's forwarding code decides which calls reach HighLevel at all.

Using a workflow? Run the same test and check Enrollment History. One missed call should mean one enrollment and one text; more than one means the trigger fired on several status changes and needs a condition or wait.

Doing it with a workflow instead

The built-in setting sends a text for every missed call, even when the same person calls three times. For more control, build it as a workflow with the Call Details trigger: incoming calls with the status busy or not answered, then a Send SMS step.

The Call Details trigger (HighLevel's new name for Call Status) fires on each status change, so add a condition or a wait step so one caller doesn't get several texts.