GoHighLevel staff can't see contacts or menus
Short answer
In GoHighLevel, a menu item disappears for a user when that module's permission is off, and records disappear when their data visibility is set to only assigned data, which shows just their own contacts, opportunities, appointments and tasks. Users are admins or users; even admins follow the permissions you set. Workflows tied to a module keep running when a user loses access to it.
How to fix it
- Open the user. Settings > Users (formerly My Staff) > edit > Roles & Permissions.
- Check the role. Admin or user. Admins still follow the specific permissions you set.
- Turn on the missing module. Contacts, opportunities, conversations, calendars, payments and the rest each have a switch. A user can't open a module that's off.
- Check data visibility. Only Assigned Data limits them to records assigned to them. Turn it off to show everything.
- Dashboards. With only assigned data, widgets filtered to another user show a permission message.
- Several users at once. There's no bulk edit; copy permissions from one user to another.
Common questions
- Why can a rep see the contact but not the conversation?
- Each module has its own permission; check Conversations for that user.
- Do workflows stop when I remove a permission?
- No. HighLevel says workflows tied to a disabled module keep running.
More login and user fixes
Can't log in to GoHighLevel, or the 2FA code isn't arriving
Usually the code is in spam, there's no phone on the user for SMS codes, stale browser data, a VPN, or the wrong login domain.
Related fixes
GoHighLevel leads not being assigned to users
Usually the trigger never ran, unassigned-only skipped contacts that had an owner, or the notification ran before the assignment.
Read the fixGoHighLevel mobile app notifications not arriving
Usually the mobile channel is off in your notification settings, you only see assigned conversations, or the phone is blocking the app.
Read the fix
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