GoHighLevel Voice AI not answering calls
Short answer
When a GoHighLevel Voice AI agent doesn't answer, it usually has no phone number assigned in its Deploy tab, the number's call forwarding isn't set to Voice AI, it's your account's default number, a timeout lets voicemail answer first, the call came in outside Voice AI's working hours, or AI usage is paused. Voice AI's Agent Logs show where a call went.
How to fix it
- Assign a number. AI Agents > Voice AI > your Voice AI agent > Deploy: pick an eligible number or number pool, or buy one there.
- Route the number to Voice AI. The number's call forwarding settings should show Voice AI as the routing option.
- Don't use your default number. HighLevel says not to assign your account's default phone number to Voice AI if it should always answer.
- Shorten the timeout. If voicemail picks up first, Voice AI won't answer. HighLevel suggests a very short inbound timeout for Voice AI numbers.
- Check its availability. In Deploy, set all hours or a custom schedule. Outside the schedule, calls follow your normal call flow.
- Test with a real call. Use the phone call test; the web call test can't test transfers.
- Read the logs. AI Agents > Agent Logs shows each call's timeline and where it failed.
- Check usage. Voice AI uses the same allowance as other AI features, and phone charges still apply to every call.
Common questions
- Can Voice AI and my team share one number?
- Yes, with a schedule: Voice AI answers during its hours and calls follow your normal routing outside them.
- Why does it work on a web test but not a real call?
- Usually routing: the number isn't forwarded to Voice AI, or voicemail answers first.
Rather we set it up?
We set this up for you as part of a done-for-you package, quoted on a free call.
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