GoHighLevel appointment confirmations not sending
Short answer
GoHighLevel calendar notifications are set per calendar, per notification type and per channel, and there are two booking types: booked as unconfirmed, and booked as confirmed. If bookings start unconfirmed, the confirmed message only goes out when the status changes to confirmed. Confirmations also fail when that channel's toggle is off, no template is chosen, a recipient phone has no country code, or a workflow uses the wrong trigger.
How to fix it
- Open the notifications. Calendars > Calendar Settings > your calendar > Notifications.
- Check both booking types. Open Appointment Booked (Unconfirmed Status) and Appointment Booked (Confirmed Status). On the email tab, make sure the toggle is on and a template is chosen.
- Check the text settings. On the SMS tab, pick the recipients (the contact, the assigned user, extra numbers) and a template. Numbers need their country code.
- Know when confirmed sends. The confirmed message goes out when a booking is made as confirmed, or when its status is changed to confirmed.
- Confirming from a workflow?. Use an appointment trigger such as Appointment Status, and don't send the same confirmation from the calendar too.
- Check the contact. Look at the contact's DND. HighLevel says calendar emails can go out despite email DND.
Common questions
- Why do some customers get two confirmations?
- The calendar's notification and a workflow are both sending one. Keep one.
- Do services have an auto-confirm setting?
- Yes. In the Services global settings, with auto-confirm off, appointments start unconfirmed for review.
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Appointment engine
Booking, confirmations, reminders and no-show rescue, so your calendar fills itself and people actually show up.
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Read the fix
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