GoHighLevel emails not sending at all
Short answer
When GoHighLevel email doesn't go out at all, the account may be suspended for its bounce rate (HighLevel warns at 3% and pauses sending for 12 hours at 5%), the sending domain's DNS may be wrong, the contact may be on email DND or marked invalid by verification, or the step's From address may be wrong. Send a test from Conversations first: the error icon says which.
How to fix it
- Send a test. From Conversations, email the contact. If it fails, click the error icon for the reason.
- Look for a suspension. A message that sending is blocked for a high bounce rate means clean the list and turn on email verification before sending again.
- Check the sending domain. Settings > Email Services > Dedicated Domain: every record verified.
- Read the campaign stats. Marketing > Emails > Campaigns > the ⋮ > Statistics. Skipped means it wasn't sent, for DND, restrictions or processing; the details tab lists each person.
- Check the contact. Unsubscribes, spam reports and hard bounces turn on email DND automatically. Addresses verified as invalid don't get email.
- Check the step. In the workflow's Send Email step, confirm the From name and address, and that the sending domain is set up.
- Coming back from a pause. Send first to people who engaged in the last 30 to 60 days, then widen gradually.
Common questions
- Is there a daily sending limit?
- We didn't find one documented. Suspensions come from bounce rate.
- Why does one contact never get email?
- They're on email DND, marked invalid, or bounced before.
More email fixes
GoHighLevel emails going to spam or bouncing
Usually no dedicated sending domain, a free From address, missing DMARC, a sudden volume jump, or a list with too many bad addresses.
GoHighLevel email sending domain not verifying
Usually old MX or SPF records on the subdomain, a wildcard record, Cloudflare's proxy, or a value that's one character off.
GoHighLevel unsubscribe link not working, or missing
Test emails disable the link on purpose. Otherwise it's the Business Profile toggle, a missing or doubled link, or the inbox hiding its own button.
GoHighLevel email template broken on mobile
Preview on mobile, then use mobile formatting, hide elements or layouts per device, and set images to auto size. Dark mode isn't adjustable yet.
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