GoHighLevel email template broken on mobile
Short answer
GoHighLevel's email builder is responsive by default, and has two tools for mobile problems: mobile formatting, which changes font size, line height, alignment, buttons, padding and images on phones only, and device visibility, which hides elements or whole layouts on mobile or desktop. Images can be set to auto height and width. Dark mode adjustments aren't available yet; Inbox Preview, in Labs, shows how an email looks.
How to fix it
- Preview it. In the design editor, Preview shows desktop, tablet and mobile.
- Use mobile formatting. Appearance > Mobile Formatting changes font size, line height and alignment for phones only.
- Hide what doesn't fit. Hover an element and hide it on mobile or desktop. Whole layouts can be hidden per device too.
- Fix images. Tick Set height and width to auto, or set mobile-specific sizes.
- Imported HTML. Check it in each preview and edit the code where it breaks.
- See real inboxes. Turn on Inbox Preview in Settings > Labs and filter by mobile and dark mode.
- Send yourself a real test. ⋮ > Test Email, opened on your phone.
Common questions
- Can I control how it looks in dark mode?
- Not yet; HighLevel lists it as planned. Inbox Preview shows how it looks today.
- Why does one client ignore my mobile settings?
- Some email apps don't honor mobile overrides, and not every setting exists on every element.
More email fixes
GoHighLevel emails going to spam or bouncing
Usually no dedicated sending domain, a free From address, missing DMARC, a sudden volume jump, or a list with too many bad addresses.
GoHighLevel email sending domain not verifying
Usually old MX or SPF records on the subdomain, a wildcard record, Cloudflare's proxy, or a value that's one character off.
GoHighLevel emails not sending at all
Usually a bounce-rate suspension, a sending domain problem, the contact on email DND or marked invalid, or a bad From address in the step.
GoHighLevel unsubscribe link not working, or missing
Test emails disable the link on purpose. Otherwise it's the Business Profile toggle, a missing or doubled link, or the inbox hiding its own button.
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