GoHighLevel round robin not distributing appointments evenly

How to fix it

1. Open the team members. Settings > Calendars > your round robin calendar > Meeting Details > Team Members.
2. Switch to equal distribution. Optimize for Equal Distribution keeps anyone from getting more than three appointments ahead of another.
3. Or match the priorities. In availability mode, medium-priority members only get bookings when no high-priority member is free.
4. Turn off staff selection. With Allow Staff Selection on, the member the booker picks gets the appointment, whatever the distribution setting.
5. Check the sticky settings. Always Book with Assigned User, and Automatically Assign a Contact's Future Appointments to the Same Team Member, keep sending returning contacts to one person.
6. Even out availability. HighLevel says equal distribution works best when members have similar or overlapping availability.
7. Check each member's own calendar. Busy events on a member's connected Google or Outlook calendar block their slots.
8. Run the troubleshooter. The wrench on the calendar shows why each member's slots are or aren't open.

How to find the cause

First count who actually got the bookings, then work out why.

1. Count bookings per person. Go to Calendars > Appointment List View. Filter by the calendar, this month's dates and Assigned user, one member at a time. Equal distribution counts by calendar month, so compare within one month.
2. Look at who the bookings came from. If the lopsided bookings are mostly returning contacts, or contacts already assigned to that member, the settings that keep a contact with one person are doing it, not the rotation.
3. Open the troubleshooter on a busy day. Click the wrench next to the calendar under Settings > Calendars > Calendar Settings, or Troubleshoot Calendar in the calendar editor. Pick a date and hover over an unavailable slot to see why it can't be booked.
4. Check each member's conflict calendars. Under Settings > Calendars > Connections tab > Conflict Calendars, events marked Busy on a connected calendar block that member's slots; Free events don't.

In availability mode, priority decides who gets a slot when several members are free: High first, Medium only when no High member is free, Low as a last resort. One member set to High and the rest left at Medium can look exactly like a broken rotation.

The troubleshooter shows times in your time zone, not the contact's, so allow for that when you compare a slot with what a customer saw.

How to confirm it's fixed

1. Book as new contacts. Use the public booking link and book three or four test appointments, each as a different new contact, choosing any available team member. Returning contacts follow the sticky settings, so they don't test the rotation.
2. Check who got each one. In Appointment List View, filter by the calendar and by Assigned user.
3. Know what a pass looks like. With equal distribution, each booking goes to whoever has the fewest this month, with ties broken by the team order, as long as they're free at that time. Nobody gets more than three ahead of anyone else in the same month.
4. In availability mode instead. A pass is each booking going to the highest-priority member free at that time.
5. Cancel the test bookings. HighLevel doesn't say whether cancelled appointments count toward the monthly tally, so keep tests few and check again at the end of the month with real bookings.

If the counts look wrong right after a change, remember that adding or removing a member, or switching modes, starts the counts again. Judge the new setting from that day forward.