GoHighLevel order bump or one-click upsell not showing
Short answer
A GoHighLevel order bump doesn't appear without a main product on the form, or if the form wasn't saved. One-click upsells charge the card from the first purchase, so they need a V2 funnel and HighLevel's own form elements, a button set to the Upsell Product action, and upsell steps on the same domain. PayPal can't sell a bump with a recurring product, and coupons don't apply to upsells.
How to fix it
- Order bump on a funnel. Turn on the order bump in the order form element's settings.
- Order bump on a form. Sell Products element: add the main product, then the bump product, then save. Bumps don't show without a main product, and a form holds one recurring product.
- PayPal. PayPal can't sell a bump alongside a recurring product.
- Use a V2 funnel. Upsells don't work in V1 funnels or websites, and need HighLevel's own form elements.
- Set the button. On the upsell step, add a button with the Upsell Product action and choose the product.
- Same domain, in stock. Keep upsell steps on the same domain, check inventory, and avoid long waits in Order Submitted workflows.
- Providers. Stripe, Authorize.net, NMI, PayPal and Square support upsells on V2.
Common questions
- Can customers use a coupon on the upsell?
- No. HighLevel says coupons don't apply to one-click upsells.
- Why did the upsell ask for the card again?
- The checkout wasn't a native form element, so the payment from the first purchase didn't carry over.
More payment and funnel fixes
GoHighLevel invoice or payment link not working
Usually no payment provider for that channel, an invoice made in test mode, a future issue date or past due date, or a card decline.
GoHighLevel Stripe not connecting, or payments paused
Usually permissions on the Stripe side, an unsupported country, test mode, or a Stripe account that's restricted for missing information.
GoHighLevel funnel order form not taking payments
Usually no product on the funnel step, no provider set for funnels in live mode, no next step, or the funnel framed inside another site.
GoHighLevel coupon code not applying
Usually the coupon field isn't on the form, the coupon targets another product or price, it's expired or used up, or it's an upsell.
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