GoHighLevel Stripe not connecting, or payments paused
Short answer
Stripe connects one account per GoHighLevel sub-account. It fails to connect when the person signing in doesn't have enough Stripe permissions or the country isn't supported. Once connected, payments can still stop if you're in test mode, or if Stripe has restricted the account for missing information, which can pause charges or payouts while it looks connected. Payments made in Stripe before connecting don't import.
How to fix it
- Connect from Payments. Payments > Integrations > Connect with Stripe, finish Stripe's sign-in, then check the status. It's also under Settings > Integrations > Stripe.
- Check the basics. One Stripe account per sub-account, a supported country, and a Stripe login with enough permissions. If sign-in fails, the Stripe account owner may need to change your role.
- Test or live?. Test mode simulates payments without charging real cards; Stripe says test transactions don't move money. Payment methods are set separately for test and live.
- Look for restrictions in Stripe. A restricted account has at least one paused capability; restricted soon means one will pause at a due date.
- Finish what Stripe asks for. Stripe usually pauses payouts if requested information isn't in by its deadline, and may later pause charges.
Common questions
- Can I connect two Stripe accounts?
- Not to one sub-account. Each sub-account holds one connected Stripe account.
- Will old Stripe payments show up?
- No. Payments taken in Stripe before you connected don't import.
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