How to issue certificates of insurance faster at an agency
A client needs a COI for a job site today. In Momentum AMS the agent checks the policy, issues the certificate with the right holder and sends it.
- Reach it by
- Phone
- Text
- Web
- Who can use it
- Your clients and their office staff, plus your account managers
- Works in
- Momentum AMS (NowCerts), with an API user your agency creates · Your agency email and phone line
The problem
A contractor calls at 7 am. The general contractor won't let their crew on site without a certificate naming them as additional insured. Your account manager is on another call.
Most COI requests are routine: same policy, new holder, standard wording. They still eat an hour a day per account manager, and the client waits for every one.
What your agent does
- A client calls or texts
- Or forwards the holder's requestHolder name, address and required wording
- Your agent checks the policyConfirms coverage is active and the endorsements exist
- Routine: certificate issuedIn Momentum AMS; in other systems, prepped for an account manager to issue
- Unusual: to an account managerWaivers, primary wording or limits not on the policy
- Certificate sentTo the client and the holder, filed on the account
What you get
- Routine certificates out in minutes, not hours
- Account managers only see the requests that need judgment
- Every certificate saved on the account with who asked and when
Who approves what
You decide which requests count as routine. Those go out on their own. Anything that needs wording the policy doesn't support, like a waiver of subrogation without the endorsement, goes to an account manager. The agent never changes coverage or adds endorsements.
Common questions
- What if the holder asks for coverage the client doesn't have?
- The agent won't issue it. It tells the client what's missing and sends the request to an account manager to talk through an endorsement or policy change.
- Does it work with our agency management system?
- Fully with Momentum AMS, where your agency can create its own API user. Applied Epic, AMS360 and HawkSoft don't let outside tools issue certificates without a vendor agreement, so with those the agent gathers the request and holder details and an account manager issues it in a couple of clicks.
More for insurance agencies
Renewals
Ninety days out, the agent gathers loss runs and updated client info, builds the submission and tracks carrier quotes as they come back.
What job would you hand to an agent?
Book a free 15-minute call. Tell us the job that eats your week and we'll tell you how an agent would handle it and what it would cost.