How to fight chargebacks for an online store
The agent gathers tracking, delivery proof and customer messages for each chargeback and has the response ready, with evidence, before the deadline.
- Reach it by
- Slack or Teams
- Who can use it
- The owner and your customer service team
- Works in
- Shopify Payments, Stripe or PayPal · Your shipping carrier tracking · Your help desk and email · Your order system
The problem
A customer says the package never arrived. You have tracking showing it was delivered, and an email where they thanked you. But the response is due in seven days and nobody pulled it together.
Each chargeback you don't answer costs the sale, the product and a fee. Too many and your payment processor starts asking questions.
What your agent does
- A chargeback comes in
- Your agent gathers the evidenceOrder, tracking, delivery proof and customer messages
- Response draftedMatched to the reason code
- You approve before it's filed
- Ready to submit before the deadlineFiled for you with Stripe or PayPal; one click in Shopify
What you get
- Every chargeback ready to answer before the deadline
- Responses built around the reason the customer gave
- A record of disputes won, lost and why
Who approves what
The owner or a manager you name approves each response before it's submitted. You can choose to accept small disputes without a fight, and the agent will flag those instead.
Common questions
- Can it guarantee we win?
- No. The card network decides. What it can do is make sure every dispute gets a complete, on-time answer instead of a missed deadline.
- Which payment processors does it work with?
- Stripe and PayPal let it file the response directly. With Shopify Payments it attaches all the evidence and you click Submit. With other processors, the agent prepares the packet and your team uploads it.
More for e-commerce & wholesale
Wholesale orders by PDF and email
The agent reads buyer POs in any format, enters them in Shopify or your order system, checks stock, confirms with the buyer and invoices.
No overselling
Inventory and prices stay in sync across Shopify, Amazon and wholesale. When stock runs low, the agent drafts the supplier reorder.
Labels bought, profit per order
When a Shopify order is paid, the agent buys the label on your shipping account, sends tracking and records the label cost against the order.
What job would you hand to an agent?
Book a free 15-minute call. Tell us the job that eats your week and we'll tell you how an agent would handle it and what it would cost.